Staying safe in clinic – our extra infection control methods

Update Sat 26th Jun 2021

The NSW government has announced a 14-day lockdown for Greater Sydney area from 6:00pm tonight until 9th July.

At this stage, one of the permitted reasons for leaving home is to access medical care.

We will be available for acupuncture appointments at the clinic during this time, unless directed to close by the NSW government.

Throughout the pandemic, we have taken your safety extremely seriously. We have vulnerable patients and seek to ensure that all are cared for and protected. Here are the safety measures we have in place to protect you, your loved ones and our practitioners:

• Patients to wear a mask the whole time they are in the clinic, including in the waiting area and while resting during their acupuncture session
• Practitioners to wear a mask throughout their working day
• Telehealth appointments available for advice, supplement and herbal prescriptions
• Hospital-grade ultraviolet sterilising units (UVC) in treatments rooms (cleans the air 9 times in one hour, destroying viruses, bacteria and fungi)
• Hand steriliser
• Shorter face-to-face consultation time during community transmission events (treatment time not affected)
• COVID-Safe check-in on our door – please check in with the QR code when you arrive
• Please wait in your car until your appointment time
• Please reschedule your appointment if you’re required to isolate/quarantine or if you live with someone who is required to isolate/quarantine
• Please reschedule your appointment if you have any symptoms (and seek testing immediately). We encourage you to request a telehealth appointment to support your wellbeing through herbal medicine

Update Thu 6th May 2021

Today’s annoucement by NSW government mandates masks indoors until midnight Sunday.

We will adhere to this by requiring:

• Patients to wear a mask the whole time they are in the clinic, including waiting area and while resting during their acupuncture session
• Practitioners to wear a mask throughout their working day
• COVID-Safe check-in on our door – please check in with the QR code when you arrive
• Please wait in your car until your appointment time
• Please reschedule your appointment if you’re required to isolate/quarantine or if you live with someone who is required to isolate/quarantine
• Please reschedule your appointment if you have any symptoms (and seek testing immediately)

At this stage, the risk of community transmission appears to be low for our area. We will use other precautions to protect you and our community as required – scroll down to see the other safety measures available to us.

Update 20th December 2020

NSW public health orders, place restrictions in the Northern Beaches Local Government Area similar to March 2020. People are asked to stay home, unless for:

• Work (if can’t work from home)
• Exercise
• Compassionate care
• Shopping for food or essential supplies
• Accessing essential health care

We have interpreted the current public health order to allow our clinic as a permitted place to gather. We will keep in touch with all patients booked in over the December-January holidays, as the situation unfolds.

Your safety

Throughout the pandemic, we have taken your safety extremely seriously. We have vulnerable patients and seek to ensure that all are cared for and protected.

During the Northern Beaches cluster, we will be using these precautions:

• Telehealth appointments available for advice, supplement and herbal prescriptions
• Hospital-grade ultraviolet sterilising units (UVC) in treatments rooms (cleans the air 9 times in one hour, destroying viruses, bacteria and fungi)
• Masks for both patient and practitioner
• Hand steriliser
• Wiping down high-touch surfaces after each appointment
• Shorter face-to-face consultation time (treatment time not affected)
• Please wait in your car until your appointment time
• Please reschedule your appointment if you’re required to isolate/quarantine or if you live with someone who is required to isolate/quarantine
• Please reschedule your appointment if you have any symptoms (and seek testing immediately)

Link to pubilc health orders for Northern Beaches, 19th to 23rd December:
https://www.legislation.nsw.gov.au/file/Public%20Health%20%28COVID-19%20Northern%20Beaches%29%20Order%202020.pdf